Resolved
Resolved
Our storage provider has restored service and file downloads are working normally again. All files uploaded during the outage have been synchronised and no data was lost. We apologise for the inconvenience.
Updated
Our storage provider, OVHcloud, has confirmed an incident affecting their Object Storage service across European regions and is actively working on a fix. You can follow their progress on https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t
File downloads in Realpad CRM remain affected. Uploads continue to work and are stored safely on our own servers until the provider recovers. No files are lost. We will post another update once OVHcloud reports the service restored.
Created
We are currently experiencing problems opening and downloading files in Realpad. Documents, photos and other attachments may fail to open or download.
The cause is an outage at our third-party cloud storage provider. All other parts of the application continue to work normally.
Uploading files still works. New uploads are stored safely on our own servers first and will be synchronised to the cloud storage automatically once the provider recovers. No action is needed on your side and no files, existing or newly uploaded, are lost.
We are monitoring the provider's recovery and will update this page as soon as downloads are working again.